3.36.1. General help
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### 3.36.1. General help

Always check in the Problems View first for any help with your tests. The messages there should help you with most of the problems. The ITE also highlights problems in the browsers and views with red crosses. Hover the mouse over the item to see a tool tip with more information.

In some text fields you can only enter certain characters. A red background in a text field means that you have entered something incorrect in that field. A yellow background means that the information entered is incomplete.

Looking in the log files may help to resolve some problems. Logs for the client (ITE) and AUT Agent can be found via: Help-->Show Client/AUT Agent Log

| The ITE can only access an AUT Agent log file if it is currently connected to a AUT Agent.

This section contains information on some of the more common problems:

- Starting the AUT Agent (Section 3.36.2, “I can’t start the AUT Agent”).

- Connecting to the AUT Agent (Section 3.36.3, “I can’t connect to the AUT Agent”).

- Starting the AUT (Section 3.36.4, “I can’t start the AUT”).

- Mapping components from the AUT (Section 3.36.5, “I can’t map components in the Object Mapping Mode”).

- Executing Test Suites (Section 3.36.6, “I can’t execute my Test Suite”).

- Failed Test Suites (Section 3.36.7, “My Test Suite failed”).

- Locked Test Cases (Section 3.36.9, “I can’t save my editor”).

For other problems, look in the relevant section of the user manual or the reference manual. There are also FAQs on the BREDEX website.