3.36.10. Creating a support information package
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### 3.36.10. Creating a support information package

If you have found a problem with the ITE itself, you can create a support information package from within the ITE. You can choose which information to include in the package, which can be uploaded to a bug-tracking system as a .zip file.

1. Select:

   Help-->Create Support Information Package

2. In the dialog which appears, select what to add to the package:

   Configuration information:

     This includes information about how you have configured the ITE, which other plugins you are using, and information about your environment.

   The AUT Agent log

     This lets us see the messages from the AUT Agent. If you are not connected to the AUT Agent, this option will be grayed out.

   The client log

     This lets us see the messages from the ITE.

   The Project and depending Projects

     The currently open Project and any Projects it reuses.

3. Browse to the destination to save the .zip file.

4. Click ”OK”.

5. The prepared package will be saved to the destination you specified.